Contact Us

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123 Street Avenue, City Town, 99999

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What is your return policy?

We hope you will love your purchase but if you are not satisfied you can return any item within 30 days of receipt as long as it is unused and in its original packaging.

We will be happy to exchange the item or arrange a refund which will go on to the card that was used when you made your purchase. We are not able to refund any postage charges but we will send any exchange items free of postage charges.


What if the item is faulty?

We are always very disappointed on the rare occasions our customers receive a faulty item. If you have identified the fault within 30 days of purchase, then you can return the item under our normal return procedure for exchange or refund. If a fault develops outside of the 30 day return period, please contact us so we can discuss the fault with you and agree the best way forward.

Please make sure you let us know about the fault so we can ensure other items are not affected. We will refund any postage on a faulty item and ensure you are reimbursed for standard return postage on the item. 


How do I return an item?

Please contact us by using the enquiry form which can be found here. It would really help us in developing our products if you could give a reason why the item was not suitable. Please let us know whether you require an exchange or refund and we will be in touch to advise you of where to send the unwanted items to.

When returning your items please ensure they are securely wrapped. Parcels are returned at your own cost and we strongly recommend you obtain a free certificate of postage from the Post Office as we are responsible for your parcel only once it has been received. Items lost in transit will not be treated as returned. 


How do I arrange an exchange?

If the new item you require costs less than the one you have returned we will refund you the difference. If it costs more than the one you have returned we will need to take additional payment from you before we can send you the item. To arrange an exchange please use the enquiry form which can be found here.


How long will it take to process my return?

Once your parcel has been received by our team it can take up to 5 working days to fulfill your request. When we have dealt with your return we will confirm this to you by email. Please remember that it can take 5-10 days after we have processed a refund payment for it to appear on your credit card statement.