Frequently Asked Questions
FREQUENTLY ASKED QUESTIONS
Placing an Order
Can I place an order over the phone?
Unfortunately we are unable to accept orders over the phone. If you experience any difficulty with ordering online please contact us and we will do all we can to help you with your order.
What information will I receive after placing my order?
When you have placed your order online you will receive a confirmation email with a summary of your order. You will receive another email when your order has been shipped.
Can I change or cancel my order?
If your order has not yet shipped you can change or cancel your order by contacting us.
What forms of payment do you accept?
We accept all major debit and credit cards including Visa, Mastercard and American Express.
When will my card be charged?
Your card will be charged when your order is placed.
For information on Shipping please visit our Shipping page by clicking here.
For information on our Returns policy please visit our Returns page by clicking here.
Do you offer private label candles?
We are unable to offer private label at this time but we would love to hear from you if you are interested in stocking COCOFOUR candles. For more information please visit our Wholesale page by clicking here.